Our Returns and Refunds Policy - Black Cat Music Europe
At Black Cat Music, we want to ensure that you are fully satisfied with your purchase. If for any reason you are not completely happy with your item(s), please read our returns and refunds policy below.
1. Returns
If you are not satisfied with your purchase, you may return it within 30 days of receiving the item(s). To be eligible for a return, the product must be:
- Unused and in the same condition as when you received it
- In its original packaging
- Accompanied by proof of purchase (receipt or invoice)
Please note that custom-made or personalized items are not eligible for returns unless faulty or damaged.
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.
Please note that shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund amount.
3. Exchanges
If you need to exchange an item for a different one (due to size, colour, or defect), please contact us at sales@blackcatmusic.co.uk to arrange the exchange. Exchanges are only available for items that are in stock.
4. Faulty or Damaged Items
If you receive an item that is faulty or damaged, please contact us within 7 days of receiving the item at sales@blackcatmusic.co.uk / +44 1732 371555. We will arrange a replacement or a refund, depending on the availability of the item.
5. Return Shipping
To return your product, please mail it to:
Black Cat Music
Bankside House
4 Vale Road
Tonbridge, Kent
TN9 1SJ
You will be responsible for paying your own return shipping costs unless the item is faulty or damaged upon arrival. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
6. Contact Us
If you have any questions regarding our returns and refunds policy, please feel free to contact us at sales@blackcatmusic.co.uk or call us at +44 1732 371555.
- Music Chairs & Accessories
- Music Stands, Lights & Accessories
- Staging and Risers
- Music Folders - Choral & Orchestral
- Conductors Equipment
- Instrument & Sheet Music Storage
- Theatre Products
- Music Technology Furniture
- Acoustic Products
- Clearance Items
We found the folders quite excellent - capacious, strong, good-looking and very solid.
Thank you so much for the wonderful choir folders. The pupils love them and they really smarted the appearance of our choir. Please can you pass on my thanks to all those involved in the design process and the speedy delivery.
The instrument storage cabinets are excellent value, sturdily constructed and look good as well as coping with daily use by young pupils. We have no hesitation in recommending the products and the service.
At Gummersbach Music School we have been using
Classic 50 music stands for several years.
They are the best stands we have, and are lightweight, stable and easy to
use.
We have also been using the Wenger Conductor's
System for two years. We are impressed
by its solid manufacture, well thought-through details and the ability to use
each component separately. We use the
stand and component sections several times a week in Big Band and Orchestra
rehearsals and they meet our requirements perfectly.
The Signature risers make our school choir look really impressive now at concerts and, as a conductor, it is a joy to see every face! I would highly recommend them to anyone.